Who We Are

Our Team:

Carmine Gallo

Carmine GalloCarmine Gallo is the communications coach for the world’s most admired brands. He transforms executives into extraordinary presenters—working directly with the companies that touch your life every day. A former anchor and correspondent for CNN and CBS, Gallo works directly with the world’s top business leaders to help them craft compelling messages, tell inspiring stories and share their innovative ideas with a global audience. Gallo has addressed executives at Intel, Cisco, Google, Medtronic, Disney, The Four Seasons, SAP, Pfizer, Linked In, Chevron, SanDisk, Univision, Edmunds.com, and many other global brands. Gallo is also a popular keynote speaker whose customized multimedia presentations are a hit with audiences around the world.

Gallo is a contributor for Forbes.com and writes for the Leadership channel. Gallo has written several bestselling and award-winning books including The Innovation Secrets of Steve Jobs which is the winner of an Axiom award for one of the top three best business books of 2011. The Presentation Secrets of Steve Jobs has become an international bestseller and has been translated into 14 languages. Gallo’s latest book, The Apple Experience; Secrets to building insanely great customer experiences takes a look at the phenomenal success of Apple Stores and gives practical techniques on how you can re-imagine the customer experience in your organization. Other books include Fire Them Up!, The Power of foursquare and The Apple Experience.

Gallo has been featured in The Wall Street Journal, The New York Times, Success Magazine and on CNBC. Gallo has also been asked to give presentations to marketing and MBA students at Stanford, UCLA, and UC Berkeley. He graduated with honors from UCLA and has a Master’s Degree from the Medill School of Journalism at Northwestern. Gallo lives in Pleasanton, California, with his wife and two daughters.

If you would like to book Carmine as a speaker for your next event, please contact Tom Neilssen at BrightSight Group, Carmine’s exclusive speaking agent.

Carmine is passionate about helping others tell their stories.

Vanessa Gallo

Vanessa GalloVanessa Gallo (M.A. Developmental Psychology) is the business manager and customer service training expert for Gallo Communications Group. Vanessa leverages her experience as a psychology instructor at San Francisco State University and extensive years employed in several retail settings to shed light on the psychological understanding of what makes customer service fly or flop.

In addition, her psychology background, with an emphasis on social development, makes her an expert in the effective use of body language in retail and presentation settings. Her former role as program developer and corporate trainer for a leading franchise and publicly traded company allows her to create and implement impressive training content and modules for the world’s most admired brands who seek Gallo Communications for their training needs.

For advice and tips on how to sharpen your customer service skills, check out Vanessa’s column, Customer Service Stinks. Vanessa is a dynamic speaker who can energize and educate any audience on the topic of developing exceptional customer service.

Vanessa is passionate about how to apply her psychology background to presentation skills, and providing excellent customer service.

Carolyn Kilmer

Carolyn KilmerCarolyn joins Gallo Communications Group with an experienced background in marketing, operations and web design and development. She has worked for companies large and small and is a creative thinker and a big-picture person who sees how the parts affect the sum of an operation. Among her many talents, she is especially skilled at managing programs and providing great customer service. As Community Manager, Carolyn oversees the Gallo Communications Group website and social media outreach to ensure a strong connection and engagement with a global audience.

Carolyn is passionate about connecting people and getting the word out about Carmine and the Gallo Communications Group offerings.


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